1. Who we are
Steel One Contracting LLC ("Steel One", "we", "us") is a Dubai Municipality–approved contracting company based in Al Quoz Industrial Area 1, Dubai, United Arab Emirates, operating the brands Steel One, FixOne and CurtainOne. This Privacy Policy explains how we collect, use and protect personal information when you visit our website (steelone.ae), contact us, or communicate with us through messaging channels including WhatsApp.
2. Information we collect
We collect only the information needed to respond to your enquiry and deliver our services:
- Contact details — your name, phone number and email address when you submit an enquiry form, call us, or message us.
- Message content — the content of messages you send us on WhatsApp or other channels, so that we can respond to your request.
- Website usage data — basic technical information such as pages visited and device type, collected through standard analytics tools to improve our website.
3. WhatsApp Business communications
We use the WhatsApp Business Platform (provided by Meta Platforms, Inc.) to communicate with customers and to send service and business notifications. When you message us on WhatsApp, your phone number and message content are processed through WhatsApp's systems in accordance with the WhatsApp Privacy Policy. We use this information solely to respond to your enquiries and manage our business communications. You can stop receiving messages from us at any time by replying "STOP" or blocking our number.
4. How we use your information
- To respond to enquiries and provide quotations for our contracting, maintenance and fit-out services.
- To deliver and manage projects you engage us for.
- To send service updates and, where you have contacted us first or consented, information about our services.
- To comply with legal and regulatory obligations in the United Arab Emirates.
5. Sharing of information
We do not sell or rent personal information. We share it only with: service providers that help us operate (such as messaging and hosting platforms), where required to deliver our services; and public authorities where disclosure is required by UAE law.
6. Data retention and security
We keep personal information only as long as needed for the purposes described above or as required by law, and we apply reasonable technical and organisational measures to protect it against unauthorised access, loss or misuse.
7. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below. We will respond within a reasonable period.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the most recent revision.
9. Contact us
Steel One Contracting LLC
Al Quoz Industrial Area 1, Dubai, United Arab Emirates
Email: ahmed@njc.ae
Website: steelone.ae